Frequently Asked Questions

To apply, visit our website and fill out the online application form. You’ll need to provide basic information, proof of income. After submission, our team will review your application, conduct a background and credit check, and verify your references. The process typically takes a few days, ensuring a smooth transition into your new home. Feel free to contact our leasing office with any questions or for assistance with the application.

Yes, we can hold a unit for you with a signed lease agreement and an application fee payment. This ensures the unit is reserved in your name until your move-in date. If you’re not ready to sign a lease yet, we recommend contacting our leasing office to discuss availability and any potential options. Remember that availability can change quickly, so securing your unit as soon as possible is the best way to ensure you get your desired apartment.

The approval process typically takes 1-3 business days. After you submit your application, our team will review your information, conduct background and credit checks, and verify income. Participating in the digital income verification process will help ensure your application is complete and help avoid delays associated with manual verification. We strive to provide prompt feedback and will notify you as soon as a decision is made. If you have any questions or need to provide additional information, please contact our leasing office for assistance.

Once your application is approved, you’ll need to sign the lease agreement and provide proof of renters insurance. Additionally, you may need to pay any applicable fees, such as the first month’s rent. We will also require a copy of a valid ID. Our leasing office will guide you through the process and provide all the necessary details to ensure a smooth transition into your new home. If you have any questions, please feel free to contact us.

You can review and sign your lease online through our secure resident portal. Once your application is approved, you’ll receive an email with a link to the portal to view the lease agreement. Take your time to read through all the details. When ready, you can electronically sign the lease. If you have any questions or need clarification, our leasing office can assist you. This convenient online process ensures a smooth and efficient leasing experience.

Yes, we have both income and credit requirements to ensure our residents can comfortably afford their rent. Typically, we require that applicants have a monthly income of approximately three times the rent amount. A satisfactory credit history is also necessary, and we conduct a credit check as part of the application process. If you have concerns about meeting these requirements, please contact our leasing office to discuss potential options. We aim to work with you to find the best solution for your housing needs.

If you do not meet the income requirement on your own, a guarantor may be required. This person will need to complete a separate application and meet our income and credit standards to qualify. Having a guarantor can help strengthen your application and ensure your lease approval. If you think you might need one, please contact our leasing office for guidance and to discuss your specific situation.

We understand that not everyone has perfect credit. While a satisfactory credit history is important, we consider the overall application, including income and rental history. Please contact our leasing office to discuss your situation and explore potential options. We strive to work with applicants to find a suitable solution.

We offer a variety of lease length options, allowing you to choose the term that best suits your needs. For specific details and availability, contact our leasing office. Our team is here to help you find the perfect lease option to suit your lifestyle and ensure a comfortable living experience.

Yes, we offer flexible lease terms. This allows you to choose the lease duration that best fits your needs. Availability and terms may vary, so please contact our leasing office for specific details and pricing. Our team will work with you to find a leasing solution that fits your needs.

No, we do not offer rent-to-own options. All of our units are available for lease only. We focus on providing high-quality rental homes with exceptional amenities and services to ensure a comfortable living experience. If you have questions about our leasing terms or need assistance finding the perfect apartment, our leasing office is here to help.

We do not offer furnished units for rent. Our apartments come unfurnished, allowing you to personalize your space with your furniture and decor. This gives you the flexibility to create a home that reflects your style and preferences. If you have any questions or need recommendations for furnishing your new apartment, our leasing office is here to help.

We encourage you to make your apartment feel like home! You can personalize your space with non-permanent changes like painting walls (with approval), hanging pictures, and adding decor. However, any significant modifications or alterations, such as installing fixtures or making structural changes, require written approval from management. Before making any changes, please review your lease agreement and contact our leasing office to ensure compliance with our policies. Our team is happy to assist you with any questions or approval requests.

Our apartments come equipped with essential kitchen appliances, including an oven, refrigerator, dishwasher, and microwave. Each unit also features an in-unit washer and dryer for your convenience. Please confirm the specific appliances in your desired unit with our leasing office. Our team is here to provide all the details and ensure your new home meets your needs.

Early lease terminations are generally not allowed, but we understand that situations can arise requiring flexibility. If you need to terminate your lease early, please contact our leasing office to discuss your options. There may be fees or specific conditions involved, such as providing notice and finding a replacement tenant. Our team will work with you to find the best solution based on your circumstances.

We require a 60-day notice before moving out. This allows us to prepare for the next resident and ensures a smooth transition. Please refer to your lease agreement for the specific notice period required for your apartment, as it may vary. If you have any questions or need assistance with the move-out process, our leasing office is here to help.

Penalties for breaking your lease early can vary but generally include paying an early termination fee, which is often a percentage of the remaining rent or a set amount outlined in your lease agreement. You may also be responsible for rent payments until a new tenant is found. For specific details, please review your lease agreement or contact our leasing office. Our team is here to help you understand the terms and explore any available options based on your situation.

Subletting is generally not permitted without prior written consent from management. If you wish to sublet your apartment, you must submit a request to our leasing office. The prospective subtenant will need to complete an application and meet our standard approval criteria. Unauthorized subletting can result in penalties or lease termination. Please review your lease agreement for detailed subletting policies and contact our leasing office with any questions or to start the approval process. Our team is here to assist you.

Yes, renters insurance that provides liability coverage is required for all residents in case of accidents or damages. Proof of renters insurance must be provided before your move-in date and maintained throughout your lease term. If you have any questions about the required coverage or need assistance obtaining a policy, our leasing office is here to help.

Our rental rates vary depending on the specific residence you select, your move-in date, and the lease term you choose. Factors such as the number of bedrooms and bathrooms, square footage, and additional amenities like the view and finishes contribute to determining the rental price. For accurate pricing information and current availability tailored to your preferences, please visit our website, where you can explore our listings in detail. If you have any further questions or need assistance, feel free to contact our leasing office, and our team will be happy to assist you.

We provide a convenient resident portal that is accessible through our website. The portal lets you easily make rental payments, submit maintenance requests, and access other useful features. If you encounter any issues or need assistance with the portal, please don’t hesitate to contact our leasing office; we’ll be happy to help you navigate the process. Personal checks, WIPS (Walk In Payment System), and cashiers’ checks are also acceptable forms of payment. Please contact the office for details.

While our rental rates are typically set based on various factors, such as the specific residence, amenities, and current market conditions, we understand that each situation may be unique. We strive to offer competitive pricing for our properties while ensuring a fair value for our residents and business. If you have any specific concerns or questions regarding pricing, we encourage you to contact our leasing team. We’re here to assist you and discuss any potential options that may be available.

Yes, an application and credit check fee applies to each applicant aged 18 or older. For specific details and the current fee schedule, please contact our leasing office. Our team is ready to assist with any questions and guide you through the application process.

We do not charge a traditional security deposit. Instead, we have other fees associated with administrating your move-in and other services. Please contact our leasing office for specific details and the current fee schedule. Our team will be happy to provide comprehensive information tailored to your situation and assist you with any inquiries regarding move-in procedures and associated expenses.

Yes, move-in fees are typically associated with processing your application and covering other move-in-related expenses. These fees help ensure a smooth transition into your new residence. Please contact our leasing office for detailed information about move-in fees and other associated costs. Our team will gladly provide you with a breakdown of fees and address any questions or concerns you may have regarding the move-in process.

Rent is due on the first of each month. Additional late rent may apply if rent is paid after the first. The exact amount and specific information regarding late rent is specified in your lease agreement. We recommend setting up automatic payments through our resident portal to avoid late fees. Please contact our leasing office with any questions or assistance with payment options. Our team is here to help ensure timely rent payments and avoid additional charges.

Rent increases may occur at the end of your lease term based on market conditions and property operating costs. Any changes to your rent will be communicated in advance, giving you time to decide on renewal options. We strive to keep rent adjustments fair and competitive. For details about potential rent increases, please refer to your lease agreement or contact our leasing office. Our team is here to answer any questions and help you understand your lease terms.

Utilities are not included in the rent. We use a RUBS (Ratio Utility Billing System) to allocate utility costs, such as water, sewer, and trash, among residents based on factors like apartment size and occupancy, ensuring a fair distribution of expenses. Additionally, a valet rubbish removal service is provided for a flat fee each month, included in the utilities charge, with door-to-door pickup available five days a week. Please note that we do not offer recycling services. For specific details on which utilities are covered and how billing works, please refer to your lease agreement or contact our leasing office. Our team is here to assist you with any utility charges and billing questions.

The utility companies servicing our area include:

• Electricity: Ameren UE
• Gas: Spire
• Water and Sewer: City of St. Louis Water Division
• Trash and Recycling: Meridian Waste
• Internet and Cable: AT&T and Charter

Gas, water, trash, sewer are billed back to residents. Additionally, a valet rubbish removal service is provided for a flat fee each month, included in the utilities charge, with door-to-door pickup available five days a week. Please note that we do not offer recycling services. For setting up electricity, internet, and cable, please contact the specific companies directly. If you need assistance or have any questions about utility setup, our leasing office is here to help.

Yes, we are pet-friendly! We welcome your furry friends and aim to create a comfortable home for both you and your pets. Each unit allows up to two pets, with no weight limit for dogs. Please contact us for specific details on breed restrictions, pet fees, and additional requirements. Our leasing office is here to assist with any questions or provide further information.

Yes, we have a pet policy to ensure a harmonious living environment for all residents and their pets. Our policy includes information on breed restrictions, pet fees, and specific guidelines for pet ownership within our community. For full details, please contact us. Our leasing office is here to assist with any questions or provide further information.

Our pet policy includes an upfront pet fee due at move-in and a monthly pet rent. Please contact us for the current fee schedule. These fees support the maintenance and amenities of our pet-friendly community, ensuring comfort for all residents.

Our community is in a vibrant, welcoming neighborhood with various amenities and conveniences. You’ll find excellent dining, shopping, and entertainment options nearby and parks and recreational areas for outdoor activities. For more detailed information about the neighborhood, please visit our Neighborhood page. This page provides an in-depth look at everything the area offers, ensuring you have all the details to make the most of your new home.

Our community offers many amenities to enhance your living experience. For a comprehensive list and detailed descriptions of all the amenities available, please visit our Amenities page. Our leasing office will assist you if you have any questions or need additional information.

Yes, parking is available for our residents. We offer garage and surface lot parking for a flat fee each month. Please contact our leasing office to learn about the specific parking arrangements and availability. Our team is here to provide all the details and assist you in finding the best parking solution to meet your needs.

Yes, our community is conveniently located near public transportation, with three Metro stops on Kingshighway, making commuting and exploring the area easy. For more detailed information about nearby public transportation, please contact our leasing office. Our team is here to assist you with navigating your options and ensuring a convenient living experience.

We do not offer additional storage space, but bike storage is free. Please contact our leasing office with any questions or for assistance with storage solutions.

You can file maintenance requests easily through our online resident portal. Simply log in, select the maintenance request option, and provide details about the issue. Our maintenance team will review your request and schedule a prompt service visit. For urgent or emergency repairs, please contact our leasing office directly for immediate assistance. We’re committed to maintaining your home and ensuring a comfortable living experience.

An emergency includes any situation that poses an immediate threat to your safety or the integrity of the property. Examples of emergencies are:

• Fire or smoke
• Flooding or significant water leaks
• Gas leaks
• No heat in extremely cold weather
• Electrical hazards
• Broken locks or windows compromising security

If you experience any of these issues, please contact our leasing office immediately. For life-threatening emergencies, call 911 first. Our team values your comfort and cares about your experience. They will promptly address any urgent maintenance needs.

Residents are welcome to have guests, but they must follow our community rules and policies. Overnight guests are allowed for up to 14 consecutive days, no more than twice within a 30-day period. For longer stays, please contact the leasing office for approval. Residents are responsible for their guests’ behavior and ensuring they respect the community and other residents. Please refer to your lease agreement or contact our leasing office for further details and guidelines.

Guests are welcome to park on the street. Please have them follow posted signs and community parking rules. For specific details on guest parking locations and guidelines, contact our leasing office. We’re here to help ensure a smooth experience for you and your guests.

Yes, we prioritize the safety and security of our residents. Our community features controlled access entry and surveillance cameras at entrances and exits. For more details about our security measures, please contact our leasing office. Our goal is to provide a safe and secure environment for all residents.

Our leasing office is conveniently located on-site at 2100 Boardman St.
St. Louis, MO 63110. Please contact us directly for detailed directions and office hours. Our friendly staff is here to assist you with any questions or needs.

Our office hours are designed to accommodate your schedule. For the most up-to-date information, please visit our Contact Us page. If you need assistance outside of these hours, feel free to send us a message on the Contact Us page or reach out through the resident portal. We’re here to help.

Our corporate office is at 55 E. Monroe St., Suite 3900, Chicago, Illinois 60603. For any corporate inquiries or additional information, please contact us directly. Our team is here to assist you with any questions or needs.